Q: What is a medical home?
A: A medical home is a model of healthcare that utilizes a team-based approach to care. Led by a physician, the team includes nurses, pharmacists, dieticians and therapists in addition to other clinical staff. The goal of the team is to improve coordination of your care. There are several key concepts:
Access. Access to same-day appointments is offered through blocked open scheduling at your medical home. Also, a patient portal is designed to provide you with confidential electronic access to test results, email access to the clinic and online access to your health record.
Self-management support. Self-management support enables the medical home to work with you individually to give you the best tools and resources you need to take control of your own healthcare.
Test tracking and follow-up. The medical team has established systems in your electronic health record to track and follow-up on test results. They work to improve effectiveness of care by managing the timely receipt and communication of information on all tests and results.
Referral tracking. Referral tracking systems in the electronic medical record are designed to ensure timely coordination of care by following through on critical consultations with other physicians.
Outcome measures of performance. The team measures and monitors performance data at a provider level regarding: clinical process, clinical outcomes, service data, patient satisfaction and patient safety. Many offices are undergoing this "care redesign" process and believe that it will improve the quality of care that is delivered to you, the patient. When the redesign is complete, you will find your care more efficient and effective, yet personable and comforting. Just as it should be.
Information provided by Dr. Doug Layton, D.O., Family Physicians at Prairie Trail, 2515 S.W. State St., 964-6999.