Congratulations to Kathy Eastin of Methodist West Hospital Pharmacy for receiving an UnityPoint Health - Des Moines ACE Award. The ACE (Always Committed to Excellence) Awards recognize the outstanding achievements of UnityPoint Health - Des Moines employees. Below is the nomination letter written for Kathy and an example of the great care she provides.
Exceeding expectations is not an unusual trait to possess; it's having the passion and grace to exceed expectations every day without expecting praise or recognition that makes a person truly extraordinary. Kathy Eastin, Pharmacy Manager at Methodist West Hospital (MWH), is extraordinary in everything she does.
Kathy goes above and beyond to ensure patients at MWH receive the best possible care as she selflessly assists Medicare patients with their medication challenges. While not part of her "official" responsibilities, Kathy recently took time to explain a patient's complicated medication charges to him and even assisted the patient in filling out the appropriate Medicare reimbursement paperwork. Kathy's diligence helped ensure the patient didn't incur significant out-of-pocket charges. She also took time to follow-up with the patient during an admission. Because of Kathy's inability to rest until she has done everything possible to help, a formerly frustrated and bewildered patient became a friend and advocate of IHDM.
Exceeding expectations also extends to Kathy's employees as well. When an employee was unable to find transportation to a doctor appointment, Kathy took time out of her busy schedule to drive the patient to and from her appointment.
These are just two examples of how Kathy Eastin exemplifies the CORE values of IHDM. Kathy is a role model who profoundly touches the lives of everyone with whom she comes in contact. We are all better for knowing her.
Kathy was nominated by Mary Claassen, John L'Estrange and Maren Steensen of Methodist West Hospital Pharmacy.