Methodist West Hospital Survey Results

Overall Hospital Rating
This score includes the overall cheerfulness of the hospital, how well staff worked together to care for the patient, and how well care was coordinated.

Quarter	Overall Rating
4th Quarter 2011	92.6
3rd Quarter 2011	94.7
2nd Quarter 2011	92.7
1st Quarter 2011	93.3

Overall Room Rating
This score includes cleanliness, courtesy of the person who cleaned the room, temperature, noise level and how well things worked (TV, call button, lights, etc).

Quarter	Overall Rating
4th Quarter 2011	92.5
3rd Quarter 2011	93.1
2nd Quarter 2011	92.7
1st Quarter 2011	93.2

Overall Nurse Rating
This score includes friendliness of nurse, promptness in responding to call buttons, amount of attention paid to personal needs, skill of the nurse, and respect from the nurse to you as a patient.

Quarter	Overall Rating
4th Quarter 2011	90.4
3rd Quarter 2011	93.1
2nd Quarter 2011	91.2
1st Quarter 2011	91.5

Overall Physician Rating
This score includes the amount of time the physician spent with the patient, the physician's concern for the patient's questions and worries, friendliness and skill of physician.